Disneyland Resort Guests Receiving Notification About Their Upcoming Stays Beginning July 23

Disney has announced a phased reopening of Disneyland® Resort with the Downtown Disney® District beginning reopening on July 9, and Disney’s Grand Californian Hotel® & Spa and Disney’s Paradise Pier® Hotel beginning reopening on July 23. Pending state and local government approvals, the Disneyland Resort theme parks will plan to reopen on July 17. The Disneyland® Hotel will open at a later date.

Guests may be receiving email communication from Djsney if they have a Disneyland Resort hotel reservation at the Disneyland Hotel beginning July 23, 2020.

Disney needs to know if you wish to confirm your booking, modify to a future date in 2020 or cancel your Disneyland Resort hotel reservations for the travel period above.

For your Guests wishing to confirm their reservations:

  • Contact the Disney Reservation Center or your Travel agent to notify them of Your confirmation.
  • As needed, Disney’s team will move Guests from closed to open Disneyland Resort hotels during this time. This move will be at no additional cost to you. Note that you won’t have an option to modify to another hotel of your choosing for this reservation.

For Guests wishing to modify their reservations to a future date in 2020:

  • Contact the Disney Reservation Center or your Travel agent to notify them of Your modification.
  • You may only modify to one of the announced opened Disneyland Resort hotels, based on availability. Guests will be responsible for any higher rates.
  • Travel protection may be moved to a new reservation in 2020. The Guest will be responsible for any difference in price.

For Guests wishing to cancel their reservations:

  • Contact the Disney Reservation Center or your Travel agent to notify them of Your cancellation

Please see below for an example of the letter your Guests are receiving.


Dear Guest:

It’s time for magic – and we look forward to welcoming you back. As we prepare for your return to the Disneyland Resort, we know there is still much uncertainty with respect to the impacts of COVID-19. The safety and well-being of our Guests and Cast Members remain the top priority at Disneyland Resort.

We currently plan to begin reopening Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23, 2020.

The Disneyland Hotel will reopen at a later date. This means we are unable to accommodate your upcoming Disneyland Hotel room reservation at this time. However, we do want you to visit us and there may be opportunities to rebook at one of our other two hotels.

To modify your existing travel reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337. If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

Should you decide to cancel your existing Disneyland Hotel room reservation, we will waive Disney-imposed change and cancellation fees up to the date of check-in for your upcoming reservation. If you are unable to reach us before your check-in date to cancel your reservation, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Hotel room reservation or Walt Disney Travel Company vacation package after your check-in date for your currently existing Disneyland Hotel room reservation.

If you have already modified or cancelled your upcoming Disneyland Hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Disney Destinations LLC

Source: Disney Destinations

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