UPDATE SEPT. 15 – Disney Cruise Line Extends Suspension of All Departures through at least December 6, 2020
As we continue to refine health and safety protocols for our future return to service and await further direction from the U.S. Centers for Disease Control and Prevention (CDC), Disney Cruise Line has decided to further extend its suspension of new sailings.
Sailings onboard the Disney Fantasy will be cancelled through December 6; the Disney Dream and Disney Wonder through December 11; and the Disney Magic through December 12.
Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.
A SeaMail about this will be going out today. Below is a sample of the message being sent.
SAMPLE GUEST EMAIL
Dear [Guest Name],
All of us at Disney Cruise Line hope you and your family are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
As we continue to refine health and safety protocols for our future return to service and await further direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line is extending the suspension of [Ship] sailings through [Date]. This means that your sailing has been cancelled.
In light of this cancellation, we are offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.
Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
Cast & Crew
Disney Cruise Line